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Saltus Press acquires Comp Digital Imaging
Saltus Press, a sheetfed and non-heatset web printing company in Worcester, MA, has acquired Comp Digital Imaging, a full-service graphic arts provider that opened in 1979 as a prepress trade shop in the owner’s basement. Terms of the deal were not disclosed. (More)

How to get marketing right
Getting it wrong is easy
By John R. Graham
Experienced marketers shake their heads in amazement. “How could a first-class company run an ad like that?” That refers to an ad that is 100 percent focused on them. It’s all about who they are and what they do. (More)

Achieving customer service excellence
How CSRs can make a difference
By R. Scott Poole
The driving motivation for print buyers today is instant gratification. They want their jobs and they want them now! So, excellence in customer service is an absolute must. If printing companies are going to survive and compete in this era of increasingly dominant electronic media and Internet competition, they will have to be smart enough to realize that improving customer service is the key to improving business and keeping customers happy. (More)

Company Profile: Web Corp
By Eric Beard
Hillary Librot has acquired a gamut of experiences over the past six years as the owner of Web Corp., a mid-size non-heat set web printing company in Randolph, MA. (More)

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Remote proofing for small and mid-sized printers
Changes in the past year have made remote proofing both affordable and practical. Ron Ellis explores the two new products that have matured to the point where remote proofing both on screen and via printing is now a reality for those who wish to pursue it.

Preflighting: Not just for printers anymore
With the advent of CTP printers were more concerned about getting customers to send jobs digitally than about the file types they received or how much repair work they’d have to do to them to get them ready to set plates. But the times have changed. Now, printers want the digital files they receive to be preflighted before they get submitted. Gretchen Kirby Peck explains how to help customers take the next step to preflighting their files before handing them off.