Northeast Graphics exhibitors grow; attendee registration link now live
A spectrum of equipment, products and services that printing and graphic communications companies need to be successful will be represented at Northeast Graphics, the annual industry exposition scheduled for Nov. 20-22 at the Worcester Centrum Centre in Worcester, Mass. (More)

It’s time to stop wasting customers
By John R. Graham
Running out of customers is far worse than running out of gas. We can always find a way to get a can of gas. But finding more customers is different. More and more salespeople are stranded on a dark, desolate road when it comes to getting more customers. (More)

Want to qualify your buyer? Invite them over
By Landy Chase
Reams of material have been written in sales books on how to “read” a buyer to determine if they are serious about doing business with you. Such tips include, “watch their body language,” “check the eye contact,” “pay attention to how they sit,” and more. (More)

Company Profile
Williams&Partners: A glimpse of where some print service providers in the industry are headed
By John Scibelli
Walt Williams has been in business long enough to know that once you begin standing still, it is difficult to get back on top. He started Williams Graphics in the mid 1960s, when photocomposition was in its infancy, and his first imagesetter had only 8 kilobytes of memory. Over the years he has seen many changes, and has learned to survive by being willing to change with the times. The biggest change to affect his business was the introduction of the Macintosh, which in only a few years led to the demise of the entire typesetting industry. (More)

Only in printed version

drupa 2004:
The printing industry has never been so healthy
Kurt K. Wolf gives an in-depth preview of the future of color printing to be seen at drupa 2004 next May. The development of color printing and its automation will form the focus in the classical offset, gravure and flexography printing processes. In digital printing, color laser and inkjet printing systems will show off their variety of applications and prove that the printing industry has never been so healthy.

Keeping Pace: Catching up to the Information Age
Lori Carlson shares how her organization has adapted to the e-commerce age. The desires of their most valued customers forced her organization to evolve and re-examine themselves, right down to their mission statement.