How to sell more when others are selling less
By John R. Graham
Selling is never easy. When the economy is zooming, writing orders, getting contracts, and signing up new accounts may be easier. But it’s never easy. Hot, new products and services help. And having the solution to a pressing problem gives a salesperson an advantage. (Full Story)

Print Outlook 2003:
Slow economic recovery to continue
By C. Clint Bolte
To some, the worst snowstorm to hit the Washington, D.C. area in years that coincided with the start of last month’s annual Print Outlook Conference may have been a harbinger of the message at the conference: the economic forecast for the printing industry will remain stormy in the new year. (Full Story)

Company Profile: Universal Tag, Inc.
75 years as a specialty leader and going strong with a bright future
By Eric Beard
Protecting and enhancing the importance of tags in today’s marketplace is Universal Tag, a regional leader in the premier tag arena with a solid regional and growing national client list. (Full Story)

XML helps printers cross digital divide
Half a millennium ago, moveable type revolutionized the way our world shared information, and it spawned what eventually became the livelihood of printers and publishers. Similarly, eXtensible Markup Language or “XML” is the basis for growing businesses in today’s digital information age. Techbooks Financial’s Mark Witman writes shows how XML enables publishers and printers to enter new digital markets, as well as expand their existing capabilities for print-only markets, quickly and cost-effectively.

Removing any ‘shred’ of doubt
Protecting privacy: The realities of GLB and the printing industry
Before you throw those waste copies into the recycling bin or give away your old computers hear what Rick Carey of Datasafe Information Security, West Bridgewater, MA, has to say. Don’t dispose of privileged information through the trash. It’s not only bad business, it violates the privacy regulations of federal legislation called the Gramm Leach Bliley law.